Website Privacy Policy

Effective Date: 26/01/2025

Valko Game Studios Ltd and Valko Merchandise Ltd (collectively referred to as “we,” “us,” or “our”) operate and maintain this website. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and share your personal data when you interact with our website or purchase our products.

This policy applies to both Valko Game Studios Ltd and Valko Merchandise Ltd.

Topics Covered:

  1. What Data Do We Collect?
  2. How Do We Collect Your Data?
  3. How Will We Use Your Data?
  4. How Do We Store Your Data?
  5. What Are Your Data Protection Rights?
  6. What Are Cookies?
  7. How Do We Use Cookies?
  8. What Types of Cookies Do We Use?
  9. How to Manage Cookies
  10. Privacy Policies of Other Websites
  11. Changes to Our Privacy Policy
  12. How to Contact Us
  13. How to Contact the Appropriate Authorities

1. What Data Do We Collect?

We collect the following data when you use our website:

  • Personal Identification Information: Name, email address, phone number, etc.
  • Shipping Information: Shipping addresses for order fulfillment.
  • Transaction Information: Order details, purchase history, and payment confirmation data.
  • Site Usage Data: Analytics on how you interact with our website (e.g., pages visited, session duration).

2. How Do We Collect Your Data?

You directly provide us with most of the data we collect. We collect and process data when you:

  • Register on our website or place an order for products or services.
  • Voluntarily complete surveys or provide feedback through our website or email.
  • Use or view our website, which collects data via cookies.

We may also collect data indirectly through:

  • Google Analytics: To analyze user behavior and website performance.
  • Merchant Partners: Payment and fulfillment services, such as PayPal and Printful.

3. How Will We Use Your Data?

We use your data for the following purposes:

  • To process and deliver your orders.
  • To communicate with you regarding orders, subscriptions, and inquiries.
  • To analyze website performance and improve user experience.

We may share your data with trusted partners to:

  • Fulfill purchases (e.g., shipping partners like Printful).
  • Process payments securely (e.g., PayPal).
  • Analyze website performance (e.g., Google Analytics).

When processing your order, we may also share information with credit reference agencies to prevent fraud.

4. How Do We Store Your Data?

We securely store your data in protected databases with safeguards to prevent unauthorized access. Our systems are routinely monitored to mitigate risks of data breaches.

We retain your data for a minimum of two years, after which it may be deleted during routine maintenance. You can request deletion of your data at any time by contacting us.

5. What Are Your Data Protection Rights?

You have the following rights under GDPR:

  • Right to Access: Request copies of your personal data. A small fee may apply for this service.
  • Right to Rectification: Request correction of inaccurate or incomplete information.
  • Right to Erasure: Request deletion of your data under certain conditions.
  • Right to Restrict Processing: Request restriction of your data’s use in specific scenarios.
  • Right to Object: Object to the processing of your data for legitimate interests or marketing.
  • Right to Data Portability: Request transfer of your data to another organization or directly to you.

To exercise your rights, email us at [email protected]. We will respond within one month and may require proof of identity.

6. What Are Cookies?

Cookies are small text files stored on your computer to collect standard internet log and behavior information. For more details, visit allaboutcookies.org.

7. How Do We Use Cookies?

We use cookies to:

  • Keep you signed in to your account.
  • Remember your preferences, such as language settings.
  • Analyze how you use our website to improve functionality.

8. What Types of Cookies Do We Use?

  • Functionality Cookies: Recognize you and remember preferences such as language or region.
  • Advertising Cookies: Track your browsing activity to show relevant ads and share some data with advertising partners.

9. How to Manage Cookies

You can configure your browser to refuse cookies or remove existing ones. However, some website features may not function properly if cookies are disabled.

10. Privacy Policies of Other Websites

Our website may link to external sites. This Privacy Policy applies only to our website. Review the privacy policies of any external sites you visit.

11. Changes to Our Privacy Policy

We regularly review and update this Privacy Policy. Changes will be posted on this page. The most recent update occurred on [Insert Date].

12. How to Contact Us

If you have questions about this policy or wish to exercise your rights, contact us at:

Email: [email protected]
Mail: Valko Game Studios Ltd, 27 Old Gloucester Street, London, England, WC1N 3AX

13. How to Contact the Appropriate Authorities

If you wish to report a complaint or feel that we have not addressed your concern satisfactorily, contact the Information Commissioner’s Office (ICO):

Email: [email protected]
Address: Valko Game Studios Ltd, 27 Old Gloucester Street, London, England, WC1N 3AX